End-Users. Involved at Last!

Can a small group of people change the world for the better, battling against difficult odds? In the story I want to tell you, yes they can. I’d like to tell you about a project and a team which refused to settle with a situation they found. They decided to change their situation – and this is the story of how they did it and what problems they encountered.

The situation in the project was that end-users were completely separated from the IT team. A highly important group of stakeholders, who used the software 8 hours a day, 5 days a week, were completely cut off from the development. This lead to problems like wrong selection of features to add, lack of knowledge about the system, dissatisfaction from the product, high maintenance costs or invalid implementation of new functions.

In this session you find out:
– how not to do the Acceptance Tests,
– how we gradually changed bad Acceptance Tests into effective UAT workshops,
– what was the effect of running proper UATs with end-users,
– how we managed to involve end-users into the whole delivery process,
– what were the benefits and the issues of having end-users so close to the IT team at all times,
– that you shouldn’t give up if you strongly believe that what you do will be beneficial to people around you.

I want to convince people that it is really important to keep an open mind even if you are surrounded with company policies and processes. I’d like to inspire people not to give up in realization of good, innovative ideas. Sometimes you may open a door for the whole company to grow and develop.

Session Takeaways:

  • Tips on how to organize effective UAT workshops.
  • Good and bad sides of involving end-users into the whole implementation process.
  • How to perform Sprint Reviews to maximize end-users and Product Owner participation.

Agile Leadership Perspectives
Location: Concord Date: October 7, 2015 Time: 2:30 pm - 3:30 pm Michał Stryjak